It is evident that in many instances it is not so! Two essential areas which is proof hereof are: The pathetic customer service of many a large company (not to even mention government departments) – the former statement is a
We all are excited by the dawn of the new norm - it has brought several advantages to the fore, and there are more to come! However, doing justice to our company name, Primo Consulting (meaning ‘tops’ in our class) we
That the pandemic has forced companies/institutions into our ‘new normal’, is a fact. The virtual reality, which is the way to go, has laid out a number of problems and needs in this transitional phase. What companies/institutions need right now is
The culture in an organisation can best be described as ‘the way we do things here’. It is a concept that many consider to be ‘fairly woolly’. This is mainly due to the fact that so little is being offered
This week we will discuss the fourth leg of the Business Scorecard, namely Business Process Optimisation. With the advent of the pandemic, most companies were forced to change some of their business processes, either to develop new, ‘adapted’ products, and/or to
In line with our undertaking to place a facet of the change management process weekly, herewith this week’s article. Innovative Capabilities & Skills Development is the third step in the Balanced Scorecard framework – the latter being an essential part in
As stated previously, each week we will endeavour to place an aspect of the change management consultancy process on our blog. Thus far we have covered in order of priority, scenario planning, strategic planning and enterprise architecture. This week we will commence
Each week, we aim to post an article about change management, which is very relevant for companies and institutions in the fast-changing environment which has been brought about by the pandemic. After scenario planning and strategic planning, the most important facet
As stated last week, it is an undeniable fact that change management is currently the order of the day. Each week, we will be writing articles about every facet of the change management system/philosophy. This week’s article is about strategic planning,
It’s undeniable that change management is currently the order of the day. Each week, we’ll be writing step-by-step articles about every facet of the change management system/philosophy. With the pandemic we’re facing, and the fact that circumstances can change any day, Primo