This facet of the change manage process comprises of four areas, namely, 1. financial analysis, 2. customer needs analysis, 3. people (skills development), and 4. business process optimisation. The one area that is sadly neglected and not even explicitly mentioned

EA can be equated with the engine room of a ship, because it is here where companies put in place the necessary architectures (systems) which will ensure that the strategic goals can be met in the most cost effective and

In last week’s blog, we addressed how simultaneous bottom up and top down planning is more essential now than ever before because of the major shifts and demands brought about by the quick development of the new norm. This week

In our article last week, we spoke about the general poor customer service that exists and the lack of analysis of company cultures and sub-cultures, and the adjustment thereof. Because of the major shifts and demands that were brought about by

It is evident that in many instances it is not so! Two essential areas which is proof hereof are: The pathetic customer service of many a large company (not to even mention government departments) – the former statement is a

We all are excited by the dawn of the new norm - it has brought several advantages to the fore, and there are more to come! However, doing justice to our company name, Primo Consulting (meaning ‘tops’ in our class) we

That the pandemic has forced companies/institutions into our ‘new normal’, is a fact. The virtual reality, which is the way to go, has laid out a number of problems and needs in this transitional phase. What companies/institutions need right now is

The culture in an organisation can best be described as ‘the way we do things here’. It is a concept that many consider to be ‘fairly woolly’. This is mainly due to the fact that so little is being offered

This week we will discuss the fourth leg of the Business Scorecard, namely Business Process Optimisation. With the advent of the pandemic, most companies were forced to change some of their business processes, either to develop new, ‘adapted’ products, and/or to

In line with our undertaking to place a facet of the change management process weekly, herewith this week’s article. Innovative Capabilities & Skills Development is the third step in the Balanced Scorecard framework – the latter being an essential part in