In last week’s blog, we addressed how simultaneous bottom up and top down planning is more essential now than ever before because of the major shifts and demands brought about by the quick development of the new norm. This week

In our article last week, we spoke about the general poor customer service that exists and the lack of analysis of company cultures and sub-cultures, and the adjustment thereof. Because of the major shifts and demands that were brought about by

It is evident that in many instances it is not so! Two essential areas which is proof hereof are: The pathetic customer service of many a large company (not to even mention government departments) – the former statement is a